With the shift to remote work and limited face-to-face interactions, businesses need to adapt their communication strategies to stay connected with their target audience.
In this digital age, where virtual meetings and online interactions have become the norm, it is crucial for organizations to leverage technology and find innovative ways to engage with their customers.
Building strong relationships and fostering open lines of communication are essential for businesses to thrive in this new landscape.
To accomplish this challenge today, there are Best Cloud Telephony Providers that offer customized solutions to businesses that help them connect to their prospects and clients using voice, text, and video messaging.
These providers have revolutionized the way businesses communicate with their customers, providing them with seamless and efficient communication channels.
By utilizing cloud-based telephony services, businesses can streamline their communication processes, enhance customer engagement, and improve overall productivity.
Furthermore, these solutions offer scalability, allowing businesses to easily adapt and expand their communication capabilities as their needs evolve.
Wait!
Have you ever wondered how these providers work, what do they offer, and which one is the best option for you?
Fret Not!
To help you get answers to the glut of these questions, we have brought you this blog post today to explore the best option available for cloud telephony providers.
Let’s get started!
Table of Contents
A quick overview- What is Cloud Telephony?
Cloud telephony is a revolutionary technology that has transformed the way businesses handle their calling and phone service.
By leveraging the power of the internet, Best Cloud Telephony Providers allow companies to move their communication infrastructure to the cloud, eliminating the need for physical phone lines and costly hardware.
This technology offers numerous advantages, including scalability, flexibility, and cost-effectiveness.
In addition, cloud telephony enables businesses to easily integrate their phone systems with other communication tools, such as email and messaging platforms, streamlining their operations and enhancing collaboration.
Users can directly place calls using any computer or any other smart device with an internet connection.
This convenience allows individuals to communicate effortlessly with others across the world, breaking down geographical barriers and promoting global connections.
Moreover, for traditional phone calls, many applications and platforms offer additional features such as video calls, conference calls, and instant messaging, enhancing the overall communication experience.
The availability and ease of use of these communication tools have redefined the way people interact and collaborate, providing endless possibilities for personal and professional growth.
Top 11 Best Cloud Telephony Service Providers in India
Now, that we have got an idea of what is cloud telephony and what it entails, now it is time to unleash the best cloud telephony service providers in India.
CMARIX has compiled a list of the best cloud telephony providers so you can make the right choice.
Let’s explore further:
#1 – Pulse
It is an innovative unified communications service for enterprises that aims to transform the way businesses connect and collaborate.
By integrating various communication channels, such as voice, video, chat, and file sharing, into a single platform, Pulse streamlines communication and enhances productivity.
Whether employees are in the office, on the go, or working remotely, Pulse provides a seamless and efficient communication experience.
With its intuitive interface and advanced features, such as real-time presence, instant messaging, and video conferencing, Pulse empowers teams to collaborate effectively and make informed decisions.
Striking features
- An innovative customer support platform that stands out for its round-the-clock availability and commitment to upholding industry standards. With 24/7 instant customer support, Pulse ensures that clients’ concerns are addressed promptly and efficiently.
- Pulse takes data security seriously, as evidenced by its compliance with HIPAA regulations and ISO 27001:20153 certification. Such dedication to professionalism and customer satisfaction sets Pulse apart from its competitors and makes it the preferred choice for businesses seeking reliable support solutions.
#2- MyOperator
MyOperator enables businesses to manage inbound and outbound calls, enhance their customer support, and boost sales.
With its comprehensive call management system, businesses can efficiently handle all their incoming calls and ensure that they never miss out on any important leads or customer inquiries.
Being one of the Best Cloud Telephony Providers, it offers features like call forwarding, IVR, call routing, and call recording, allowing businesses to provide a seamless and personalized experience to their callers.
By streamlining their call management process, businesses can improve their customer service, increase customer satisfaction, and ultimately drive more sales.
Striking Features
- It offers role-based permissions, allowing businesses to assign specific access levels to their employees based on their roles and responsibilities.
- Ensures the security of data transmission through SSL encryption, which guarantees the confidentiality and integrity of the information exchanged.
- Offers seamless integration with CRM platforms, enabling businesses to centralize their customer data and enhance their overall productivity.
#3- Ozonetel
Ozonetel’s dashboard provides users with a comprehensive set of call controls, easily accessible with just one click.
With features such as hold, mute, and transfer, users can efficiently manage their calls and ensure seamless communication.
Whether in a busy call center or a remote working environment, this intuitive dashboard simplifies call handling and empowers users to prioritize their tasks effectively.
This is one of the Best Cloud Telephony Providers , consequently leading to productivity increase, and customers receive prompt and satisfactory assistance.
Striking Features
- With their advanced speech analytics technology, OzoneTel provides businesses with valuable insights into customer sentiments during phone calls or chat conversations.
- By analyzing audio data, OzoneTel can identify key emotions, tones, and patterns in customer interactions, allowing companies to gain a deeper understanding of how their customers feel about their products or services.
- Offers AI voice bots that can automate and answer calls in a natural, human-like manner.
#4- Servetel
It is a leading provider of voice campaign management solutions for businesses across various industries.
Their comprehensive platform enables organizations to efficiently run multiple voice campaigns, catering to the unique needs of industries such as politics, education, healthcare, banking, eCommerce, hospitality, and more.
With their robust technology and seamless integration capabilities, businesses can easily reach out to their target audience and effectively communicate their message.
Whether it’s a political campaign, an educational initiative, or a promotional campaign for a healthcare service, Servetel empowers businesses to deliver their voice communication campaigns with ease and efficiency.
Striking Features
- A strong commitment to reliability and efficiency, Servetel offers guaranteed 99.99% uptime, ensuring that businesses can rely on uninterrupted communication with their customers.
- The quick installation and setup process allows businesses to get up and running with Servetel’s services quickly and easily, minimizing any disruption to their operations.
- One of the best aspects of Servetel is that it requires zero investment in infrastructure, making it an affordable and hassle-free solution for businesses of all sizes.
#5- Exotel
Exotel offers a comprehensive solution for managing customer engagement through its omnichannel call center management functionalities.
With a focus on simplifying communication, Exotel ensures that businesses have a seamless and efficient way to interact with their customers across multiple channels.
By consolidating all customer interactions on one platform, Exotel enables organizations to streamline their operations and provide a consistent customer experience.
Furthermore, Exotel’s system is designed to enhance productivity and improve customer satisfaction through features like intelligent routing, call analytics, and automated workflows.
Striking Features
- With its innovative autodialer functionality, Exotel allows teams to efficiently manage their outbound call campaigns and streamline their communication processes.
- This technology is particularly beneficial for organizations with remote teams, as it ensures that every member has access to a reliable and user-friendly telephony system.
- Exotel’s patented cloud telephony solutions have been carefully developed and optimized to meet the unique challenges and requirements of remote work environments.
#6- CloudConnect
CloudConnect is transforming the way businesses communicate by providing a scalable, affordable, and secure cloud telephony service.
With its innovative technology, CloudConnect caters to the needs of various industries, making it a versatile solution for businesses of all sizes.
By harnessing the power of the cloud, CloudConnect enables seamless communication and collaboration, ensuring that businesses can stay connected with their customers and colleagues anytime, anywhere.
With its commitment to reliability and security, CloudConnect offers peace of mind to businesses, knowing that their communication infrastructure is in safe hands.
Striking Features
- Offers businesses the opportunity to establish a strong and professional identity.
- With the power of one virtual number, CloudConnect allows businesses to simplify their communication process and connect with clients and customers more efficiently.
- An added advantage is the ability to access conference dial-ins, enabling seamless collaboration among team members, regardless of their location.
- This innovative solution has gained popularity among businesses of all sizes, providing a cost-effective and convenient way to stay connected in today’s fast-paced world.
#7- Ameyo
Ameyo cloud telephony providers offer businesses the ability to establish remote call centers through their flexible solutions.
With the rise of remote work, businesses have found it necessary to adapt their customer service operations to accommodate distributed teams.
Ameyo’s cloud telephony solutions provide a seamless and efficient way for businesses to manage their customer interactions, regardless of physical location.
By leveraging the power of the cloud, businesses can reduce costs associated with maintaining a traditional call center infrastructure, while still ensuring high-quality service for their customers.
Striking Features
- Revolutionizes contact center interactions by incorporating video call functionality and integrating WhatsApp Business API into their platform.
- With this innovative approach, Ameyo aims to enhance customer experiences by adding a human touch to conversations and empowering agents to engage with callers on a more personal level.
- By leveraging the power of video, agents can now visually connect with customers, building trust and fostering stronger relationships.
- The integration of WhatsApp Business API enables seamless communication through the popular messaging platform, providing customers with a convenient and familiar channel to interact with businesses.
#8 – CallHippo
Cloud telephony is bringing a change in the way businesses communicate.
With its advanced features and seamless integration, CallHippo stands out as one of the leading cloud telephony providers.
Not only does it increase employee productivity, but it also offers unique incentives like in-built cool badges for recognition.
These badges not only motivate employees but also serve as a means of acknowledging their hard work and achievements.
CallHippo is a cutting-edge technology company that specializes in improving call connectivity and enhancing the overall communication experience. As the company continues to revolutionize the telecommunication industry, their commitment to providing top-notch call quality and enhanced user experience remains unwavering.
Striking Features
- With the help of their innovative tool, Smart Switch, CallHippo intelligently selects the best network available, ensuring seamless and uninterrupted calls for their clients.
- It’s Intelligent Outgoing ID feature displays the country code of the region where the call is being made, adding a professional touch to every outgoing call.
#9- Microtel
Microtel cloud telephony providers offer businesses the opportunity to expand their reach and tap into new local and international markets through voice and SMS services.
By leveraging cloud-based technology, these providers enable companies to establish virtual phone systems that can be accessed from anywhere in the world.
This eliminates the need for traditional on-premises hardware and allows businesses to communicate with customers, clients, and partners seamlessly.
It offers advanced features such as call routing, interactive voice response (IVR), and call analytics, empowering businesses to enhance their communication strategies and improve customer experiences.
Striking Features
- Transformed communication with its innovative Text to Speech feature.
- It is one of the Best Cloud Telephony Providers allowing users to convert written text into audio format, enabling seamless and immersive experiences.
- Not only does MicroTel utilize this feature for internal purposes, such as conducting conference calls, but it also extends its benefits to external stakeholders, facilitating efficient communication in various professional settings.
#10- Skycalls
Skycalls is a leading provider of EPBX telephone solutions, specializing in cloud-based communication systems.
With Skycalls, businesses can seamlessly shift their communication infrastructure to the cloud, unlocking numerous benefits and efficiencies.
This innovative solution eliminates the need for on-premises hardware and maintenance, offering businesses a scalable and flexible platform that can adapt to their evolving needs.
Striking Features
- Skycalls prides itself on its ability to seamlessly migrate businesses to the cloud within just an hour, ensuring a smooth and hassle-free transition.
#11- Knowlarity
It offers a comprehensive suite of cloud telephony services, tailor-made for small businesses, startups, and enterprises.
With its cutting-edge technology and robust infrastructure, Knowlarity empowers businesses to enhance their customer engagement strategies and drive growth.
By leveraging the power of the cloud, organizations can seamlessly integrate their phone systems with other communication channels, such as email and messaging platforms.
This enables them to provide a seamless and unified experience for their customers, improving satisfaction and loyalty.
Striking Features
- Knowlarity automates outbound calls with pre-recorded messages and ensures quality lead generation with missed call services.
- This innovative technology allows businesses to streamline their calling process and reach out to a large number of customers efficiently.
- By leveraging pre-recorded messages, companies can deliver consistent and targeted communications to their intended audience.
- The missed call service feature enables businesses to capture valuable customer information without the need for direct interaction.
Enticing Benefits of Cloud Telephony in a Business
Cloud telephony systems offer a modern and efficient solution for businesses looking to streamline their communication processes. Some of the benefits are:
- Unlike traditional on-premise PBX systems, cloud telephony systems are comparatively easy to implement and require minimal hardware installation.
- With cloud telephony, businesses can enjoy the benefits of scalability, flexibility, and cost-effectiveness.
- By leveraging the power of the cloud, organizations can effortlessly manage their voice communication infrastructure, allowing for seamless integration with other business applications.
- With cloud telephony, organizations can streamline their communication processes and enhance collaboration among team members.
- It enables businesses to enjoy a wide range of features and functionalities, such as virtual phone numbers, call routing, and voicemail transcription.
- It offers businesses a more flexible and scalable telephony system, allowing them to easily adapt to their growing communication needs as their teams and businesses expand.
- This service allows businesses to seamlessly add or remove phone lines, extensions, and features to accommodate their changing requirements.
- One of the key advantages of cloud telephony is its ability to keep customers’ databases completely secure with encryption.
- Utilizing data encryption businesses can ensure that sensitive customer information, such as personal details and payment information, is protected from unauthorized access.
- On the other hand, companies can eliminate the need for expensive infrastructure investments, such as phone lines and hardware equipment. This means that businesses can save money on installation and maintenance costs, making it an attractive option for startups and small businesses with limited resources.
Now the bigger question comes How to Find the Right Cloud Telephony Service Provider?
Let’s find out together:
With a lot of options available in the market, let’s understand what points you need to consider while selecting the Best Cloud Telephony Providers for your business.
As we all know cloud telephony is a technology that allows you to make and receive calls over the internet. It offers several benefits, such as cost savings, scalability, and flexibility. When choosing a cloud telephony provider, it is important to assess below mentioned factors:
Features
Your chosen cloud telephony provider must include features such as IVR, Call Queue, and CRM integrations that can help businesses streamline their communication. These features enable businesses to enhance customer experience, ensure efficient call handling, and integrate call data with their customer relationship management systems. By leveraging IVR (Interactive Voice Response), businesses can automate their call routing, allowing customers to navigate through menus and select the department or service they need. Call Queues ensure that incoming calls are efficiently distributed among available agents, reducing wait times and improving customer satisfaction.
Scalability
As your business grows, you will need a cloud telephony service that can scale with your business, so look for a provider that offers flexible plans and can accommodate your changing needs. This will ensure that you have the necessary communication tools in place to effectively connect with your customers, employees, and partners. A scalable cloud telephony service allows you to easily add or remove phone lines, extensions, and features as needed, saving you time and money.
Reliability
A reliable cloud telephony service provider will offer robust infrastructure and redundant systems to minimize downtime and ensure uninterrupted communication. With a reliable service, businesses can avoid the frustration and loss of productivity that can occur when communication systems fail.
Pricing
When evaluating the pricing of a cloud telephony service, it is important to consider not only the initial cost but also any additional fees or charges that may be associated. This is because the cost of the service itself may not fully reflect the total expenses incurred by the user. Some providers may offer low upfront costs, but impose hidden charges for certain features, upgrades, or support. To ensure transparency and avoid unexpected costs, it is crucial to thoroughly examine the pricing structure and inquire about any possible hidden fees or charges.
Support
When choosing a cloud telephony service provider in India, it is important to consider the level of customer support offered by the provider. A reliable cloud telephony service should offer 24/7 customer support to ensure that any issues are resolved quickly and efficiently. This is crucial because businesses heavily rely on cloud telephony for their communication needs. With round-the-clock support, organizations can have peace of mind knowing that help is just a phone call away, regardless of the time or day.
Conclusion
A good Cloud Telephony Service can provide a reliable and efficient communication system that will help to improve the overall productivity and efficiency of the business.
Cloud telephony allows for seamless integration with existing systems and applications, enabling employees to easily communicate and collaborate from any location.
To conclude, choosing the best Cloud Telephony Providers in India is essential for businesses of all sizes.
As technology continues to advance at a rapid pace, companies are increasingly relying on cloud-based solutions for their communication needs.
Cloud telephony not only offers cost savings and scalability, but it also provides enhanced flexibility and security.
By selecting a reliable and reputable service provider, businesses can ensure seamless and efficient communication, resulting in improved productivity and customer satisfaction.
The aforementioned list has brought to light the pure essence of selecting the best service providers that can offer top-notch services that cater to the unique communication needs of organizations.
By leveraging their expertise and knowledge, we hope you can get the best cloud telephony service that aligns with their specific requirements and objectives.
Through their commitment to quality and excellence, they ensure organizations enhance their overall productivity and efficiency, ultimately driving their success in a competitive market.